Frequently Asked Questions
Do I have to purchase online?
No. You can pay by cash or check at your school site during normal business hours.
How can I purchase items for my students?
Click the "Your Family" link. Select a student from your list. Select a button from the Shop menu. This will take you to a page displaying a list of categories. Select a category to view a list of items available for purchase. Click the "Buy" button to add an item to your shopping cart.
How do I pay open fines/fees for my child?
Click the "Your Family" link. Choose a student and click "Pay Fines/Fees" from the Shop section. Click the checkboxes of the fines you'd like to pay. Then click the "Pay Selected Fines/Fees" button. The items you have chosen will be added to your shopping cart.
How do I find the activities for which my child is eligible?
Click the "Your Family" link. Select a student from your list. Select "Items At Student's School" from the Shop section. From here you will be taken to a list of categories. Choose a category to view a list of the items available to your student.
Can I pay for multiple students in one transaction?
Yes. You can add items to your cart for as many students as you like and pay with a single transaction. Click the "Your Family" link to choose a different student.
How can I print a fine/fee ledger or purchase history for my student?
Click the "Your Family" link. Select a student from your list. Under the Reports section select the report you would like to view. This will open a pop-up window where you can adjust the date range and print the report.
How can I change my user name, password, or contact information?
Contact the registrar at your student's school.
I do not see the "Your Family" link.
You are likely logged in as a guest. Contact the registrar at your student's school to obtain your TouchBase user name and password.
Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either an American Express, Visa or MasterCard credit or debit card.
Note: bank cards and check guarantee cards are not accepted
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the billing address for the card matches the address you've entered into the form
- the card security code is entered correctly
How do I request a refund?
Contact the bookkeeper or office manager at your school. See the Contact Us page for contact information.